Privacy Policy

OBJECTIVE, SCOPE, AND APPLICABILITY

Allan & Agnes Private Limited Ltd. (“Company”, “we”, “our”, “us”) values your privacy and is committed to safeguarding it. This Privacy Policy (“Policy”) outlines how we collect, use, disclose, and transfer your personal information (“Personal Information”) through our platforms, including www.allanagnes.com and our mobile sites/applications (“Platforms”). This Policy applies to individuals who browse, access, or provide information on or through our Platform, or whose information the Company collects, receives, or processes in connection with the sale of its products (“Products”), collectively referred to as “Customers”, “you”, “your”. This Policy does not cover Personal Information collected offline (unless specified), through websites not linked to this Policy, for customers outside India, or third-party websites linked from our Platform.

By accessing and using our Platform and providing your information as explained in this Policy, you consent to the collection and use of your information in accordance with this Policy, including your consent for sharing your information as described. If you disagree with any terms or policies in this Policy, please discontinue using the Platform.

You agree to receive all communications related to our services on the mobile number you provide, even if it is registered under the DND/NCPR list as per the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). By providing your mobile number, you consent to receiving communications (including commercial communications) about the Company’s services. No communication from the Company will be considered unsolicited under Regulation 2(bw) of the TRAI Regulations.

PERSONAL INFORMATION

“Personal Information” means any information that identifies you, either directly or indirectly, which is submitted to or collected over the Platform and maintained by the Company in an accessible form. Publicly available information or information furnished under the Right to Information Act, 2005 or any other law will not be regarded as Personal Information for this Policy.

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect and receive Personal Information in several ways:

1. When You Provide It: We collect and store the Personal Information you provide while using our Platform, such as during registration, placing orders, subscribing to newsletters, contacting customer service, or responding to surveys. Examples include your name, postal address, email address, and other relevant information.
2. Automatic Collection: We automatically collect and store certain types of information when you interact with us, such as your use of the Platform, interactions with content and services, and information transmitted by your internet browser. We use technologies like cookies, internet tags, and web beacons to facilitate this.
3. Other Sources: We may receive information about you from other sources, like updated delivery and address details from third parties, and information from third parties that feature our Products or promotional offers if you opt to receive information from us.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We limit the collection of information to what is necessary to ensure accurate services and process your orders or provide refunds. Categories of Personal Information we collect include:

• Your name, email, postal addresses, phone number(s), country, date of birth, language preference, and location.
• Public records and open data.
• Names of people to whom purchases have been shipped, including addresses and telephone numbers.
• Product interest information, opinions, and preferences.
• Financial information, such as bank account or credit card details, if you provide it for payment.
• Technical data and related information about your device, system, and application software.

PURPOSES FOR COLLECTING PERSONAL INFORMATION

We use your Personal Information to:

• Verify your identity.
• Process and fulfill your orders.
• Communicate with you about your account and activities on the Platform.
• Respond to your requests and provide better service.
• Administer contests, promotions, and surveys.
• Send newsletters, respond to surveys, and communicate offers.
• Improve our Products, services, and marketing strategies.
• Analyze trends, track customer interactions, and improve the Platform.

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

We process Personal Information based on:

• Performance of a Contract: Necessary to fulfill our agreement with you.
• Legitimate Interest: For sending marketing information and improving services.
• Compliance with Legal Obligations: To meet legal requirements.
• Consent: For specific processing activities where you have provided consent.

SHARING PERSONAL INFORMATION

We share Personal Information only with authorized persons, including:

• Our affiliates and third-party service providers who perform services on our behalf.
• Third parties in case of business transactions like mergers or acquisitions.
• Law enforcement or regulatory bodies if required by law.

RETENTION OF PERSONAL INFORMATION

We retain your Personal Information only as long as necessary for the purposes for which it was collected or as required by law. We take reasonable measures to safeguard your Personal Information against unauthorized access and use.

OPTING OUT

You can opt out of receiving promotional or marketing communications from us by contacting us at privacypolicy@allanagnes.com . You can also update your Personal Information, unsubscribe from newsletters, or request the removal of content you posted publicly.

WITHDRAWAL OF CONSENT

You can withdraw your consent for the collection and processing of your Personal Information at any time by emailing privacypolicy@allanagnes.com . Processing carried out before consent withdrawal remains lawful.

STORAGE AND SECURITY

We store Personal Information securely on our servers or through contracted third-party services. We use various methods to protect Personal Information, including encryption, passwords, and access controls.

COOKIES

We use cookies to enhance your experience on our Platform. Cookies help us understand preferences, track advertisements, and compile aggregate data about site traffic. You can manage cookie preferences through your browser settings.

CUSTOMER COMMENTS AND CONTENT

Information you post on our Platform is public and can be read, collected, or used by third parties. We are not responsible for information you choose to submit publicly.

THIRD-PARTY LINKS AND ANALYTICS

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We use third-party analytics services, like Google, to evaluate and improve our Platform.

EMPLOYMENT OPPORTUNITIES

Information received through resume submissions will be kept confidential and used for hiring purposes within the Company.

SECURITY

We implement security measures to protect your Personal Information from unauthorized access, use, or disclosure. Our security practices include physical measures, technical tools, and organizational controls.

For any questions or concerns about this Privacy Policy, please contact us at privacypolicy@allanagnes.com .